Privacy Policy

Last updated: October 12, 2026. Hook & Haul Towing (“we,” “us,” “our”) respects your privacy. This policy explains what information we collect when you use our website or our towing services, and how we use it.

Information We Collect

When you call, text, or message us, we collect your name, phone number, location, and vehicle details, everything needed to dispatch a truck to you. When you use our website, we may collect basic technical information such as your IP address, browser type, and pages visited, through standard analytics tools.

How We Use Your Information

We use your information to dispatch towing services, provide quotes, process payments, send receipts, respond to messages, and improve our website. We do not sell your personal information to anyone, ever.

Sharing Your Information

We share information only when necessary: with payment processors to complete your transaction, with law enforcement when legally required, and with our service providers who help operate this website under confidentiality obligations.

Location Data

If you share your location pin to help our driver find you, we use it only for that dispatch and do not store it longer than needed for the job.

Your Rights

California residents may request to know what personal information we hold, request its deletion, or opt out of any sale of personal information (we do not sell it). Contact us at [email protected] or (657) 663-2390 to make a request.

Data Security

We take reasonable measures to protect your information, including secure handling of payment details through our payment processor. No method of transmission over the internet is completely secure, but we do our part.

Changes to This Policy

We may update this policy from time to time. The current version will always be posted on this page with its last-updated date.

Contact Us

Hook & Haul Towing, 30 Enterprise, Suite 150, Aliso Viejo, CA 92656. Phone: (657) 663-2390. Email: [email protected].