Towing Questions Aliso Viejo Drivers Ask

Straight answers to the questions we hear every day on dispatch in Aliso Viejo and South Orange County. Still stuck on something? Call (657) 663-2390 and ask a real dispatcher.

Are you open 24/7, even on holidays?

Yes. We answer dispatch calls 24 hours a day, 7 days a week, 365 days a year. Late-night and holiday dispatches get the same speed and the same upfront pricing as a Tuesday afternoon.

How do tow trucks find my exact location?

Share your phone’s location pin by text if you can. If not, give the nearest exit, cross street, or business. “Northbound 73 before Aliso Creek” gets our driver to you fast, and our dispatchers know every Aliso Viejo landmark.

Flatbed or wheel lift: which does my car need?

A flatbed lifts your whole car onto a bed. Use it for AWD cars, EVs, lowered cars, and damaged cars. A wheel lift raises two wheels and suits many standard cars on short tows. When in doubt, tell the dispatcher what you drive and we will choose correctly.

Do you tow on the 73 toll road?

Yes. We pick up on the shoulder and at the ramps through Aliso Viejo, from Moulton to Pacific Park. If your car sits in a traffic lane, call 911 first, then call us. Note that tolls can be paid online within 5 days through The Toll Roads.

My car was towed from an apartment or HOA lot. How do I get it back?

Call the number on the posted tow sign first. You can also call the Orange County Sheriff’s non-emergency line at 949-770-6011. The tow yard must give you an itemized bill, and you have the right to pay by card.

Do tow trucks charge more at night or on weekends?

Many do, because drivers work off shift. The honest move is to ask about any after-hours fee before you agree. We tell you ours on the phone, inside your upfront quote, before dispatch.

Can a car with no keys be towed?

Yes. We routinely tow parked and immobilized vehicles from residential and commercial structures using specialized equipment. Please have your photo ID and vehicle registration ready so our operator can confirm ownership.

Can I pay for a tow by card?

Yes. We accept Visa, MasterCard, American Express, Discover, Apple Pay, debit cards, and cash. You get an immediate digital itemized receipt for your insurance provider or roadside assistance plan.

Which areas do you cover?

Aliso Viejo ZIP codes 92656 and 92698, plus Laguna Beach, Mission Viejo, San Clemente, Lake Forest, Laguna Niguel, and Dana Point.

Can a business set up a towing account?

Yes. We offer priority commercial towing and property impound agreements for corporate centers along Pacific Park Drive and Enterprise, business parks, HOA property managers, and auto repair facilities, with streamlined monthly invoicing. Call (657) 663-2390 to set one up.

Can I ride in the tow truck?

Yes. Our truck cabs comfortably accommodate up to two passengers, so you never have to wait alone on the shoulder.

When should I call 911 instead of a tow company?

Call 911 if anyone is hurt, you see smoke or fire, or your car blocks a lane or sits in the center divide. Once everyone is safe, call us for the tow.

Will my insurance or roadside plan cover this tow?

Many auto policies and motor clubs include towing. Check your coverage before you call, or ask us and we will help you figure it out. Either way, your itemized receipt makes reimbursement simple.

Did we miss your question? Call (657) 663-2390. A real dispatcher answers.